Board and Train Agreement

I, _____________________________________________, the owner of ___________________________________________ hereby retain High Level K9, Cynthia Wilson to train our (my) dog under the following terms and conditions:

_____I understand that dog training is not without risk to me, members of my family or my dog.

_____ I understand that High Level K9 agrees to indemnify and hold Owner harmless from and against any claims of injury, expense, costs, loss or damages caused by the gross negligence or willful misconduct of High Level K9 while the Dog is in the sole custody, care and control of High Level K9 . I acknowledge that High Level K9 has no control over the Dog when the Dog is not in the exclusive custody, care and control of High Level K9, and I agree to indemnify and hold High Level K9 harmless from and against any and all claims of injury, expense, costs, loss or damages caused by the actions of the Dog when the Dog is not the sole custody, care and control of High Level K9.

_____ I understand that High Level K9 will endeavor to create as safe an environment as possible for the training and boarding care of the dog(s) identified above (the “Dog”), and will offer only sound, safe, and responsible training, care, and post- boarding training instructions. Owner agrees, however, that all animals may exhibit unpredictable behaviors and that High Level K9 will not be liable for the actions of the Dog that are outside of the control of High Level K9. Owner agrees to allow random stool samples to insure the safety of kennel. Owner agrees that the recommendation by High Level K9 of any product or service is not a guarantee of performance or Owner’s satisfaction with that product or service.

_____I fully understand the tools and techniques that are used to train and modify the behavior of my dog and agree to the tools and techniques which may include Prong Collar, Bark Collar, Remote Training Collar, Slip Lead, Muzzles, Flat Buckle collars, Martingale collar.

_____I assume all responsibility for any loss, damage or injury to myself or others, my dog(s), other dogs or property, by my dog’s actions or by me. I understand Cynthia Wilson, High Level K9 reserves the right to determine if any dog or human behavior is inappropriate for the board and train learning environment and safety of the trainer(s).

_____I understand that I may cancel this contract without penalty or obligation at any time within 72 hours of the date and time of checkout, where I agreed to training terms and company policies and purchased this training. Should I choose to cancel this contract prior to the deadline, I must provide written notice of the termination by email.

_____No refunds for board & train contracts after 72 hours of checking out, agreeing to all terms and conditions prior to checkout, and making your payment. Services included after the boarding phase is completed, have a 30-day expiration date. No exceptions.

_____I certify that my dog is at least 4 months of age before starting this program. Depending on our schedule, I understand that there may be a wait time before my dog can start training.

_____I understand Cynthia Wilson, High Level K9 is very transparent about when my dog can start training, which can take a few weeks, especially after a sale.

_____I understand I must plan my drop-off as soon it can be scheduled. Drop-off and pick-up dates are scheduled on specific days only, most of which are scheduled on the weekends.

_____I understand I may not request scheduling later than 30 days after my purchase if a drop-off slot can be scheduled.

_____I understand that drop off location does not mean Board & Train location. Transportation will be provided if needed. No visits are allowed during the boarding phase, however I can call or text High Level K9 at any time to check on my dog if necessary.

_____I understand, I will receive weekly updates regarding how my dog is progressing in their Board & Train.

_____I understand I cannot postpone my training and scheduled drop-off date unless there is a true emergency, which must be documented and will be handled on a case-by-case basis.

_____I understand I must be honest about my dog's human-directed aggression, no matter how mild it may seem. I certify that my dog does not display any human aggression like growling, snarling, baring teeth, lunging, charging, snapping, mouthing, biting or attempting to bite, staring, raised hackles, or rigid body posture directed toward humans) and/or severe separation anxiety. Dogs that display these behaviors must get an Evaluation.

_____Lunging is not considered human-aggressive if not directed towards a human.

_____Human aggression: unless approved through an Evaluation, dogs who growl, snarl, bare teeth, lunge, charge, snap, bite or attempt to bite, raise hackles, etc. directed toward trainers or other humans will be removed from the program sent home immediately at the owner's expense. Training may not be transferred to another dog.

_____I understand there will be no refunds for board & train packages when any "human-directed" aggression or severe separation anxiety is displayed during the program.

_____I understand that I must be committed to this training and that a minimum of 15 minutes per day of ongoing home reinforcement will be required in order to be successful.

_____I further agree that the success of any Board & Train program depends on my attendance at all included training sessions, virtual sessions, working with my canine on a daily basis after board and train ends, and if needed, attending additional training and any offered group classes on a long-term basis.

_____I understand services included with this Board & Train program expire 30 days from the pick-up date.

_____I understand that dog training includes learning and reinforcing the High Level K9 training methods, terminology and techniques in board & train, attending training sessions included with this program, daily practice at home after training is complete, multiple owners being on the same page, and the health and age of my dog.

_____Ongoing training: After my Board & Train and all included sessions are complete, I understand I may purchase additional in-person or virtual training to enhance and/or help maintain results.

_____Since Cynthia Wilson, High Level K9 cannot “go home with me” to monitor the environment, consistency, and ongoing daily training by owners and family members, I understand there are no specific promises or guarantees.

_____I understand that this board and train package is not transferable to any other dog or party not listed on this contract. If I cancel or fail to show up for my scheduled in-person follow-up sessions with less than a full 48-hour advance notice, I will forfeit that session without refund or rescheduling. True emergencies will be addressed on a case-by-case basis. I understand I must notify Cynthia Wilson via email to cancel or reschedule a session a full 48 hours ahead of my appointment.

_____I understand that training of any type is an activity requiring both me and my dog to be reasonably fit. My veterinarian has examined my dog and agrees that my dog is healthy and in condition to perform in this board and train program. My dog has been examined, treated, vaccinated as needed, and everything is current. I have documentation to support this and will provide Cynthia Wilson, High Level K9 with copies prior to drop off.

_____Though carefully supervised, I understand that my dog may get a few minor cuts, nicks, scratches and abrasions as he/she learns to use the agility course and socialize and play with other dogs.

_____I understand he/she may attempt to become an ‘escape artist’ in his/her crate or kennel, especially if he/she has never experienced being in them. I also understand that a few minor self-inflicted scratches or cuts may occur in the beginning.

_____I understand that my dog may go through a short, sometimes stressful period when adapting to a new environment, which is very different from being in my home. I understand it’s possible my dog won’t eat as much at first.

_____I understand my dog will burn more calories than they do at home. I understand my dog may lose some weight from some initial stress, but mostly from an increase in activity level. In the facility, dogs will train, socialize, practice agility, attend groups, and move around a lot. Please send extra food (if kibble fed) and we will increase food if needed.

_____I understand trainers check each dog’s weight upon arrival and monitor it every couple of days. Dogs are examined and observed daily. I understand I will be notified if more food is needed, in the event of health issues, or if there is anything else that needs my immediate attention. In the event of excessive weight loss, illness or injury, I will be notified immediately. I agree to be available by phone, text, and/or email in the event a trainer or staff member needs to contact me for any reason.

_____I understand that a variety of training equipment may be used during training, including slip leads, prong collars, long leads, short leashes, tug toys, and low-stimulation vibration collars.

_____Health: My dog is not pregnant and is free of any infectious disease, internal and external parasites, contagious respiratory problems, and skin disorders. I agree to notify Cynthia Wilson, High Level K9 of any allergies or sensitivities to metal, plants, or other substances. If my dog goes into heat during board and train, training will resume after my dog is no longer in heat.

_____I understand that my dog will be around multiple dogs of all ages during socialization. My dog may not have developed immunity to some common bugs and may experience changes to their bowel habits or fall ill.

_____I give Cynthia Wilson, High Level K9 permission to take my dog to the vet for evaluation and any needed medical attention if necessary. I will immediately notify Cynthia Wilson, High Level K9, if vet re-evaluation or care is needed after board and train ends. Cynthia Wilson, High Level K9 is not responsible for outside vet bills during or after their stay.

_____I understand Cynthia Wilson, High Level K9 will be very transparent about when my dog can start their training, especially if my schedule isn't flexible after purchase or after a holiday sale. Once the 72-hour cancellation window is closed, there are no refunds if my training cannot start "soon enough" or on the exact date or at the location I want. I acknowledge that my training may not start right away and I agree to these terms.

_____I understand that in order to reserve my Board & Train program, I must pay a 50% deposit to hold the specific dates, and all remaining balances must be fully paid prior to or at drop off. Payments are accepted via cash or check.

_____After the cancellation deadline, I understand there are no refunds for unused board and train time, sessions, or classes if I drop out before the end of the program. No transfers to other dogs or handlers. No refunds for unused sessions after the program expires.

_____Once the cancellation window is closed, there are no refunds if my training cannot start "soon enough" or if I cannot get the precise dates or location I want.

_____I understand in the event of a cancellation or change, all Board & Train reservations must be cancelled or rescheduled 2 weeks before my dog's currently scheduled stay.

_____I understand that if in the event of an emergency and I am unable to pick up on the scheduled pick up date, immediate notification of my dog's extended stay is required and a charge of $40 a day will incur for boarding fees after your original pick up date.

_____I understand that if I choose to not continue training after receiving approximately 50% of services, a refund will not be issued. If a refund is granted, it is because High Level K9 is making a one time exception to their general rule of not issuing refunds. If the High Level K9 trainer feels that I will not listen to training advice or follow instructions accordingly High Level K9 can, at their sole discretion, choose to cancel the training contract and issue a partial refund.

_____I agree to grant High Level K9 permission to use, distribute, reproduce, edit, sell, copyright, broadcast, electronically store, exhibit and publish photograph(s), video(s), and audio/sound recording(s) of me and or my dog(s) at ANY time before, during and after our training and/or boarding dates. I release High Level K9 from any and all liability resulting in the use of, distribution, editing, reproduction and publishing of these items and materials. I understand that I waive any rights to compensation I may be entitled to for any of the materials listed.

_____I acknowledge that I agree to this Agreement electronically. I agree this is the legal equivalent of my manual signature on this Agreement. I further consent to be legally bound by this Agreement's terms and conditions and that my use of a pen, keypad, mouse, stylus or other device to select an item, button, box or icon is the same as if actually signed by me in writing.

_____I also agree that no certification authority or other third-party verification is necessary to validate this agreement and that the lack of such certification or third-party verification will not in any way affect the enforceability this Agreement or any resulting contract between me and Cynthia Wilson, High Level K9.

_____I also represent that I am authorized to enter into this Agreement and further agree that purchasing dog training services constitutes my agreement to be bound by Cynthia Wilson, High Level K9's policies and the terms of this dog training Agreement.

_____I specifically agree that I am able to print on paper and/or download and save this Agreement prior to submitting it. I agree to keep my email address up to date and that Cynthia Wilson, High Level K9 reserves the right to send notices regarding this Agreement and training to the email address on file for me and that I may change that email address at any time by logging in to my online account or emailing High Level K9. If at all possible, I agree to use the same email address I used to make this purchase when I communicate with Cynthia Wilson, High Level K9.

_____By consenting to use this electronic Agreement, I agree that I was able to read this electronic Agreement in it’s entirety. I consent to receive electronically any records, notices, agreements or disclosures made to me by Cynthia Wilson, High Level K9 during the course of my relationship with them.

_____I understand I need to sign manual versions of this agreement and any other company policies, and provide my dog's health documents immediately. Scheduling will be discussed and finalized once all paperwork is received.

_____If printing out, please initial each page and sign and date below, which indicates you have read and agree to all policies. You also agreed to these terms at checkout. ALL FIELDS ARE REQUIRED.

Print Owner Name:_________________________

Email Address:_____________________________________

Cell Phone:____________________________________

Dog(s) Name(s):________________ Breed(s):________________

Signature:________________________________

Date:_______________________